Consumer Complaints:

We get no pleasure from consumer complaints and the few complaints we do receive, we take very seriously.  We receive very few complaints regarding our service.  We exercise great effort to share the best callback record in the appliance service industry with less than 0.03% callback. 

0.03% percentage rate represents three call-backs based on one hundred (100) service calls and appliances repaired.  We are not pleased when we get a complaint, however, if we get 3 complaints from every 100 service calls we perform, we must be doing something right... and represents a 97% satisfaction record.

More talk about the 0.03%:

We have discovered after 30 years in the "Service Business" that most of our complaints are from "do it yourself" consumers.  "Do It Yourself" consumers will call after exhausting their own abilities to repair the appliance.  If we discover during the initial service call request " the caller" is a "do it yourself" consumer, we  offer advice only and will not schedule a service call.  If the "do it yourself" call inadvertently slips thru; this is what follows 70% of the time. 

1.  We arrive at jobsite to discover the machine has been taken apart, it's in multiple pieces.
2.  Job will take more time due to "Do It Yourself" efforts.
2.  Our technician will quote a firm price before making the repairs.
3.  "Do It Yourself" consumer gives our technician the go ahead based on price quoted.
4.  The broken appliance is repaired under the watchful eyes of the "Do It Yourselfer".
5.  The technician is paid and moves on to next job
6. "Do It Yourself" customer goes online and discovers the price of the part utilized in the repair. He knows he could have fixed it, if he had only known the part to purchase.

Our heartache begins with the follow-up phone calls from the "Do It Yourself" customer "usually the same day" complaining of the following: 

A) job took less than an hour {or} less than 30 minutes. 
B) cost was too much for the time it took to make the repairs.

AAA Fast Service Personnel will ask the following questions:

A)  Are you satisfied with the work?  Customer Answer:  YES
B)  Was a firm price quoted before any work was performed?   Customer Answer:  YES
C)  How can we be of additional service?  Customer Answer:  I got ripped off!
D)  We again ask:  Was a firm price quoted before any work was performed?   Customer Answer:  YES

We have discovered "Do It Yourself" consumers expect to pay very little for services... and always less than what is required for a service company to stay in business.  If we do not agree to their price reduction demands, we get blasted on the internet, at the BBB and everywhere else.

 


Warning: include(/home/a800815fast/public_html/php_includes/fast_same_day_dialog.php): failed to open stream: No such file or directory in /home/fast800815/public_html/html/complaints.php on line 105

Warning: include(/home/a800815fast/public_html/php_includes/fast_same_day_dialog.php): failed to open stream: No such file or directory in /home/fast800815/public_html/html/complaints.php on line 105

Warning: include(): Failed opening '/home/a800815fast/public_html/php_includes/fast_same_day_dialog.php' for inclusion (include_path='.:/opt/cpanel/ea-php56/root/usr/share/pear') in /home/fast800815/public_html/html/complaints.php on line 105

 

 

 

SERVICE & REPAIR

Refrigerators Freezers
Ranges Ovens
Washers Dryers
Ice Makers Disposals
Waterheaters Sump Pumps

 

THE AAA DIFFERENCE

Fast ONE TRIP Repairs
Factory Parts & Factory Trained
Friendly Service - 7 Days a Week
Firm Price Quoted before Work Begins
No Service Charge with Repair
2 Yr Part Warranty, 1 Yr on Labor
Family Owned & Operated for 30 Years
Senior, Police, Fire & Military Discounts
$2,000,000 Liability Insurance

 


Just a few of many happy clients...


Deprecated: mysql_pconnect(): The mysql extension is deprecated and will be removed in the future: use mysqli or PDO instead in /home/fast800815/public_html/scroll_live/config.php on line 11

Warning: mysql_pconnect(): Connection refused in /home/fast800815/public_html/scroll_live/config.php on line 11

Fatal error: Connection refused in /home/fast800815/public_html/scroll_live/config.php on line 11